Return Policy
Any claims for misprinted, damaged, or defective items must be submitted within 30 days after the product has been received.
For packages lost in transit, claims must be submitted no later than 30 days after the estimated delivery date.
Claims deemed an error on our part will be covered at our expense.
To report an issue, please contact us at info@printingcompany.com with your order number and photos of the issue.
All returns must be shipped to:
The Printing Company LP
7649 S 180th St, Kent WA 98032-1048
When we receive a returned shipment, you will be notified by email.
Unclaimed returns may be disposed of or donated to charity after 30 days.
If the shipping address provided by the customer is deemed insufficient by the carrier, the order will be returned to our facility.
Customers are responsible for reshipping costs once an updated and accurate address is confirmed.
Shipments that go unclaimed will be returned to our facility.
Customers will be responsible for the cost of reshipping the order.
Because all of our products are custom-made to your specifications, we cannot accept returns or issue refunds for buyer's remorse, size issues, or incorrect artwork submissions once production has started.
Please review all designs, sizes, and order details carefully before finalizing your order.
We do not accept returns for:
• Custom-printed or embroidered items
• Sealed goods such as masks or personal-use items (for hygiene reasons)
• Clearance or promotional items
If a product arrives defective, incorrect, or damaged, The Printing Company LP will cover the cost of replacement or refund after review.
To qualify, the claim must be supported with clear photos of the product and proof of purchase.