Once your order is submitted, here is what you can expect:
1. Order & Artwork Review. Our design team carefully reviews your order and artwork to ensure everything is production-ready. If any adjustments are needed, we will contact you before proceeding.
2. Digital Mockup Approval. We provide a digital mockup for your approval on all custom orders. Production begins only after we receive your final approval.
3. Production. Your items are then decorated using your selected method, such as screen printing, digital printing, or embroidery.
4. Shipping or Pickup Notification. Once production is complete, you will receive:
- Shipped Orders: A tracking number to follow your shipment.
- Scheduled Delivery: A message with your estimated delivery date.
- Pickup Orders: A notification that your order is ready for pickup at our warehouse.
You may also track your order status anytime by logging into My Account → My Orders on our website.
Your final price is based on several key factors:
1. Product Selection. The type and brand of garment you choose significantly affect pricing. Premium brands and specialty items cost more than standard options.
2. Order Quantity. Larger orders reduce the cost per item due to production efficiencies.
3. Garment Sizes. Extended sizes (such as 2XL and above) may carry a small additional charge depending on the brand.
4. Type of Customization. Your decoration method impacts pricing:
- Screen Printing – Pricing depends on the total number of ink colors and the number of print locations.
- Embroidery – Pricing is based on logo size and total stitch count.
Savings tip: To lower your cost per item: increase your order quantity; reduce the number of ink colors in your design; simplify your artwork when possible. Ordering a few extra pieces often results in a better overall unit price.
Standard Production
Most orders are completed within 10 business days (approximately two weeks) from final artwork approval and payment confirmation.
Rush Production Options
If you need your order sooner, we offer expedited services:
- Rush (7 business days) – 15% rush fee
- Super Rush (3 business days) – 30% rush fee
Rush services are subject to production availability.
Yes, customers may supply their own garments for printing or embroidery. However, please note:
- We are not responsible for manufacturer defects, shrinkage, dye inconsistencies, or garment flaws.
- Due to the nature of the screen printing and embroidery process, a standard industry spoilage rate of 2–3% applies.
- For customer-supplied garments, we recommend providing 5% extra pieces to account for potential misprints or production variances.
- Exact quantities cannot be guaranteed when garments are supplied by the customer.
- We are not liable for the cost of replacing customer-provided items.
For best results, we recommend using garments purchased directly through us, as we can ensure compatibility with your selected decoration method.
If you plan to supply your own garments, please contact us in advance to confirm suitability and production scheduling.
Our minimum order depends on the decoration method:
- Screen printing - 24 pieces (tees & fleece)
- Embroidery - 6 pieces
- Digital Printing (DTG) - 6 pieces
- Personalization - 6 pieces
- Patches - 50 pieces
- Stickers / Decals - 50 pieces
- Mugs / Tumblers - 6 pieces
- Tennis Balls - 24 pieces
- Lanyards - 50 pieces
- Flags - 50 pieces
A variety of styles may be combined to reach a minimum order requirement. If you are ordering multiple designs, each design must meet the minimum quantity requirement.
Yes, sample options are available.
Blank Garment Samples
We can provide blank garment samples so you can review the fabric, fit, and quality before placing your full order. However, please note:
- Samples may be returned within 30 days of purchase.
- A 15% restocking fee applies to all returned blank garments.
- Garments must be unworn, unwashed, and in original condition with all tags attached.
- Shipping charges are non-refundable.
Sample garment costs and shipping fees apply at the time of purchase.
Printed or Embroidered Samples
We do not offer one-off samples; however, we provide pre-production samples. Once you place an order we provide prototypes created before production begins to ensure the final product meets your expectations.
In most cases, we provide a digital mockup for approval before production at no additional charge.
If you would like a sample, please contact us and we will guide you through the best option for your project.
There are three ways to get a quote:
- Use the pricing estimator on the main page to see our pricing.
- Use our Design lab to provide a quick, accurate price quote with no obligation to buy.
- Give us a call - 425.427.8848 and speak with a Service/Sales Representative.
We understand that plans can change, and you may need to cancel an order.
- Before Production: You may cancel your order at any time before it enters production. A 20% restocking fee will apply for all cancellations.
- After Production Begins: Once your items have been printed, embroidered, or otherwise customized, cancellations are no longer possible.
How to Cancel
- 1. Log into My Account.
- 2. Locate the order you wish to cancel.
- 3. Click the Order ID number, then select the "Cancel" button at the bottom right of the page (available only if the order has not entered production).
- 4. The order status will update and a 20% restocking fee will be applied.
Alternatively, you can call us at 425-427-8848 for assistance.
If you need to make changes to your order, please contact our Customer Service team, and they'll be happy to assist you.
Important:
- If your order status shows "Production", you cannot change the order or shipping address.
- Once an order enters production, changes are no longer possible, and we cannot stop the shipment.
We recommend reaching out as soon as possible if adjustments are needed.
Yes, you can place your order over the phone by contacting our Customer Service team at 425-427-8848. We're available Monday through Friday, 9:00 a.m. to 6:00 p.m. PST, and will be happy to assist you with your order.
You can place your order in one of the following ways:
- Online: Visit our website and select the items you'd like to purchase. Follow the checkout instructions to complete your order.
- Over the Phone: Call our Customer Service team at 425-427-8848, Monday through Friday, 9:00 a.m. to 6:00 p.m. PST, and they'll assist you with your order.
- You can also email us, and our team will guide you through the ordering process.